
Jam Packed...Like Sardines
By Pat McKenna
July 10, 2009
The newspaper is nothing short of brilliant. Seasoned editors strategically place the day's most important news on the front page, above or beneath the fold, and each proceeding section follows the same layout. Sometimes heated discussions among those same editors generates each placement decision. It's journalistic Darwinism on display each morning or afternoon for the benefit of you, gentle reader.
Strangely, the same editorial process has not migrated to the Web. Even the Nation's most venerable newspapers offer readers little more than cluttered, virtually unusable, front pages. Editorial discretion, the hallmark of true journalism, has manifested itself as an anachronistic concept online. "All the News That's Fit to Print" has become "All the News Will Always Fit," valuable or not.
Needle in a Digital Haystack
The numbers tell the story. Using the Nieman Journalism Lab's Top 15 Newspaper Web sites for 2008,1 here are the total front page headlines from a random selection of five, top-rated newspaper Web sites:
How can one truly evaluate the overall quality of a newspaper Web site without paying attention to how long it takes for the average visitor to actually find a quality story when they have to sift through 100+ headlines?
When The Wall Street Journal redesigned the newspaper in 2007, it published an eight page reader's guide to walk subscribers through the new design.
"Good newspaper design," the guide states, "has always been a combination of utility and aesthetics. But never has getting that mix right been more important...Today’s readers are inundated with information, 24 hours a day...they want both substance and efficiency."
Why is that philosophy not present on the WSJ front page, which upon a recent visit boasted 113 headlines? Users will always demand "substance," (especially from The WSJ), but there's nothing "efficient" about presenting scores of headlines for their consideration.
Something Old, Something New
Criticisms, without more, are merely rants. Here are three solutions for online editors to consider:
- Pick Up Your Newspaper: Just because off-line news is on a downward spiral doesn't mean that the tried and true newspaper format has failed. Challenge the online paradigm by crafting brief sectional presentations with only 5 headlines per section: Top News, Business, Sports, Entertainment, etc. Other front page content, such as blogs, video, contests, etc, will still find a home in corresponding sections where they have immediate context. This approach not only integrates "utility" into front page layouts, but also yields a more "efficient" experience for readers. Keep in mind: Efficient design never overwhelms.
- The Beauty of Sectional Homepages: Online editors pay little more than lip service to users bookmarking their favorite sections. Readers want to bypass the front page all together and get to the news that matters most to them. Leverage that behavior. Changes to the front page can uniformly carry over to other sections as well. Establishing a simplified design model will improve the user experience across the board.
- Advertising: Moving to topical sponsorships of sectional front page content will lessen advertising clutter on the front page. If priced correctly, this approach can recoup any losses in revenue. That may fly in the face of traditional online advertising models, but, studies continue to report that users simply don't look at ads, period.2 Further, it's only a matter of time before advertisers will demand more than just ad "presence." This is especially the case with local businesses, who have precious little money to spend online in the first place.
There you have it. So, online editors, crack that sardine can, drain the oil and get to work!
Footnotes
1 Rankings for the 5 listed papers were 1; 4; 3; 8 and 15, respectively.
2 Although marketers continue to use banner ads, that doesn't mean that they are reaching or even engaging end users. One need only consider such phenomena as "banner blindness" and "F-shaped" reading patterns to understand the continued, dismal performance of banners across both newspaper and other commercial Web sites.
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